If you order an item on the website it will automatically send a confirmation of your order. All invoices should be paid within 48 hours, otherwise the seller has the right to make the item available for sale again. Talking about an item and/or discussing the price does not mean the item is sold to you. To buy an item, an order should be made through the website.
All items will be shipped at the least 48 hours after the payment has been received. (Unless told otherwise, for example when we are at a show or on holiday).
We offer multiple options to pay for an item:
1. IBAN banktransfer
This is the easiest and (in most cases) fee less option, straight into our bank account. Once the payment has been received we will process the order.
2. Paypal or Credit Card (VISA – Mastercard) transfer
Very fast option, but a fee of 5% will be charged to cover the fees. You can use your credit card without having to have a Paypal-account. Paypal will just process these payments.
3. Pick up and pay cash
The shop is always open on appointment, you can pick up your order when ever you want. Also use this option if you want to pick it up at a militaria show.
4. Arrange payment
Using a payment plan? Making a trade? Or do you wish to use another payment type? Please select this option and contact us. Also use this option in case you want to have a higher insurance on a parcel (please scroll down to shipping/insurance).
If you wish to trade items, please consult us first. We are open for all kinds of offers. When a deal is made, the items should arrive with us first for inspection and afterwards we will ship our items to you. All trades are final.
B) LAYWAY/PAYMENT PLAN/RESERVATION
We understand some items are expensive and can not be fully paid once. Therefor it is possible to pay off an item. If you wish to use this option, please consult us first before ordering the item in the online shop.
Layway is only possible for a period of 90 days and we will ask a 10% non-refundable deposit from the start.
If the 90 days are not respected, the seller has the right to offer the item for sale again and hold the 10% deposit.
If however the seller and buyer agree to continue the payment plan after 90 days, the buyer loses all rights of guarantee, stated in the section below.
If the buyer returns the item within 30 days (see guarantee) the seller will still hold the 10% deposit.
Reservation of an item:
Please note that a reservation of an item is only valid when an online order is made (by selecting arrange payment during the check out) and the terms and conditions have been accepted. To reserve an item the same rules apply as ‘Layway’. This means a 10% non-refundable deposit has to be paid up front. Talking about an item and/or discussing the price does not mean the item is reserved.
All items offered are 100% original unless stated otherwise. We offer a 30-days guarantee period on each item after arrival.
This guarantee covers the three following topics:
1) 100% original
2) Incorrect description or hidden damages not pictured
3) Damaged in transport* (if insured)
If for some reason the item would not be original, was incorrectly described or was damaged in transport*, please let us know within 30 days to receive a full refund. Items will be refunded when they arrived back to us in the same condition they were sold (Unless they were damaged in transport then the insurance will pay). The refund will not include the shipping costs or possible extra fees that were paid. There will be no refunds for any other but the three reasons as stated above.
*Damage in transport will only be refunded if the buyer took insured shipping for the maxium amount that was insured. Please scroll below for more information about insurance.
All trades that are made are final, this means there is no 30-days guarantee period when trading items.
All items will be shipped worldwide with tracking, the tracking number can be given to you upon request and is not always sent automaticly depending on the service you have chosen. All parcels will be shipped 48 hours after the payment has been received (Unless told otherwise, for example when we are at a show or on holiday). Shipping costs will depend on the chosen service and your location. For insurance please scroll down.
Although I offer world wide shipping, and trust and rely on the various delivery systems to work properly, it must be understood that if items are sent by mail, it’s entirely at the customer’s own risk. I will package the items well to prevent damage, and obtain all relevant despatch documents etc., but in the event of a parcel being lost in transit Sandeboetiek.com will not be liable for such loss. I always ship orders registrated, and if required by the customer also insured, (if the extra fee is paid – please scroll below for terms). However I can only file a complaint for the insurance untill seven days after the parcel has been delivered. It is the customers responsability to let me know if something is wrong with the delivery before these seven days are passed.
Shipping orders are sent with Bpost (Belgian Post), TNT or FedEx.
The rates of the shipping cost will be visible per country during the check out.
Bpost registrated envelope (€10 rate) does not cover any insurance.
Bpost parcel shippings cover a standard insurance up to €500, if you wish a higher insurance please contact us and select ‘Arrange Payment’ during the check out.
TNT and FedEx shippings do not cover any insurance, if you wish to insure your TNT or FedEx parcel please contact us and select ‘Arrange Payment’ during the check out.
E) SELLER INFORMATION
Sandeboetiek Militaire Antiquiteiten is a webshop owned by SAVAWA CV.
Commanditaire vennootschap SAVAWA
BTW: BE07 1881 1768